It’s been awhile since your store has been open for business. Now that states are slowly beginning to open, you’re most likely cleaning your store and getting ready to implement new health and safety measures. Jewelers Mutual reminds you of some basic loss prevention steps.
We’ve compiled a list of important reminders that will help you get your business back up and running safely and keep it secure well into the future.
• Check in with employees and make sure they are healthy, comfortable and able to return to work.
• Contact your agent to reinstate insurance coverage that may have been temporarily reduced while closed.
• Contact Malca-Amit or your bank to set up a time to safely acquire or transport jewelry stock back to your store.
• Review alarm and surveillance systems to ensure they’re functioning correctly.
• Verify your digital security is up-to-date (anti-malware, spyware, and virus protection; router encryption, etc.
• Schedule time for your staff to meet and prepare to officially re-open.
• Plan for more than one employee to be present at retail locations.
• Display signs that communicate your business’s social distancing standards.
• Acquire cleaning and hygiene supplies, i.e., disinfecting wipes, gloves, masks.
TIPS FOR RE-OPENING YOUR JEWELRY BUSINESS
• For your safety and ours Health authorities have requested
• all customers and employees wear face coverings.
• For your safety and ours, jewelry is safely cleaned after each showing.
• Items will be shown one at a time.
• We may request you show identification
How to identify casing
• Look for customers who are: overly curious, fidgety, fixture shopping, interested in everything, avoiding your attention.
• What details to include in suspicious incident logs
o Casings, suspicious customers, suspicious vehicles and more should be kept in your digital or printed logbook.
o How to recognize fraud
Email “phishing” scams
Over-the-phone “vishing” attempts
• Don’t open suspicious emails with misspellings or unfamiliar email addresses.
• Hang up unusual phone calls, and don’t give out personal information over the phone.
Inventory control procedures
• Store jewelry in a secure safe when not displayed in showcases.
• Educate Your Staff:
o Opening and closing procedures
o Open and close with no less than two people.
o Examine business surroundings before opening doors.
o Lock the door behind you after entering.
o Safely move jewelry from safe to showcases before unlocking doors.
o Curbside pickups
• Have sound protocols to mitigate risk of theft during transfer of goods.
Educational courses are available on JM University™
About Jewelers Mutual Group
The Jewelers Mutual Group was founded in 1913 by a group of Wisconsin jewelers to meet their unique insurance needs. Today, Jewelers Mutual offers products and services nationwide and throughout Canada that enable jewelry businesses to run safe, secure, and successful operations. Consumers also put their trust in Jewelers Mutual to protect their personal jewelry and the special moments it represents. The group's strong financial position is reflected in its 33 consecutive ratings of "A+ Superior" from A.M. Best Company. For more information, please visit www.jewelersmutual.com.
