Buyers Intelligence Group, LLC and Optimum Retail Solutions, LLC announced the introduction of a new product to provide employee performance reporting to the jewelry industry.
BIG provides retailer and manufacturer solutions that improve merchandise performance and bottom line results via their Balance to Buy™ inventory analysis tool while ORS operates a management consulting firm dedicated to executive coaching, leadership development and operational improvement. Both companies are dedicated exclusively to the jewelry industry and pride themselves on providing tailored solutions for retailers’ toughest performance problems. The new service called Performance Optimization Program gives retailers a dashboard viewpoint of Sales Associate’s sales outcomes.
The Performance Optimization Program incorporates the philosophy that specific data points, called Key Performance Indicators (KPIs), provide insight as to which sales behaviors need attention. Armed with that information, owners and supervisors can prioritize their management efforts to more accurately identify the type of coaching required to increase sales performance.
There will be two levels of service available. The first is a subscription-only format that provides retailers access to the POP dashboard and includes training on how to interpret the team’s performance. The second level includes a monthly consulting component that provides in-depth coaching to owners and supervisors on sales team and management issues, business planning, event preparation and more.
The Performance Optimization Program will be available for preview at this year’s CBG and JCK shows in Las Vegas. Abe Sherman, CEO of BIG said, “For us, this project has been years in the making. Our Balance to Buy clients have requested employee reporting for a long time but we needed the right partner to interpret the information and make it useful. When we met the team at ORS, we knew we had something special in common. Their approach to people aligns perfectly with how we manage inventory. It is data-driven, behavior-based and process-focused which helps simplify the complex sales management process to make it more objective. Since we work with many of the same clients, we saw their results first hand; virtually every jeweler was seeing tremendous results!”
Vince Rath, owner and lead consultant for ORS said, “We couldn’t be more proud to partner with BIG on this project. Our process relies heavily on data to direct and confirm our coaching recommendations and there is no better company out there to provide the type of information we need than BIG. Their Balance to Buy software interfaces with nearly all the POS systems in our industry which means we receive the data in a consistent format which saves time. However, what’s exciting here is POP focuses on transactional information which provides insight into an employee’s sales behavior across all types of customers. That way, owners and supervisors can offer targeted coaching that improves results across the board. Our goal is to help retailers analyze data, identify solutions and implement them the way the national companies do.”
The Performance Optimization Program will be an add-on service for existing Balance to Buy clients and a stand-alone service for non-Balance to Buy clients. Permission and confidentiality forms will be a part of the enrollment process. To learn more about the Performance Optimization Program, contact Vince Rath at 801-907-1650, [email protected] or visit BIG and ORS at the CBG Show or JCK Bayside Lobby L-123.
