b'TABLE OF CONTENTSSEPTEMBER 201908 Frank DallahanTop of Mind ThinkingCOVER: model is wearing jewelry from Samuel B. For more 10 Mark Mathews information call 800-samuelbThe Number of Retail Stores Continues to Grow 12 Bill Boyajian38Four Key Questions to Understand Your Strategy 14 David SextonThe Price of Security: Ever-Present Vigilance18 Where Credit is Due! Sound Credit Practices Fuel Competitive Advantage22 Gloria Macaroni38Creating a Retail Experience 32 Jim Ackerman Discover The Lead Generation Offer34 Mia KatrinEthical Sourcing of Gems and Metals34 David SextonWhen Loss Of Communication Is An Alarm Event! 2436 New and Noteworthy38 The Style Page54 Bill Boyajian Good and Bad Managers56 Advertisers List150 River Rd., Ste O-4 Get Real Time Metal Prices,Montville, NJ 07045Publishers:Andrew Kohler 973-263-2498 ext 18andy@theretailjeweler.com News, and Updatesevery dayEdward Coyne 908-637-8461edcoyne@theretailjeweler.com at www.TheRetailJeweler.comFrank Dallahan 267-229-2475frank@theretailjeweler.comThe Retail Jeweler is published eight times per year January/February, March/April, May, June, July/August, September, October and, November/December by TRJ Publishing, LLC. 150 River Road, Ste O-4, Montville, NJ 07045. TRJ Publishing LLC is not responsible for errors, omissions or typographical errors. Advertisers are solely responsible for the content and accuracy of their advertising.Copyright 20103 TRJ Publishing LLC All Designed, Produced andRights Reserved. Subscriptions: $4 per copy; $32 per year.Printed in the USA6 | The Jewelry Business Magazine'